Contact information

Contact Us

At Creative Paws, we are committed to providing excellent service for pet owners and their furry companions. If you have any questions about our products, orders, shipping, returns, or anything else, our team is here to help.

Get in Touch

Email: hello@creativepaws.us

Phone: +1 781-457-8546

Website: creativepaws.us

Business Address

15 William Rd
Billerica, Massachusetts 01821
United States

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)

Saturday – Sunday: Closed

How We Can Help

Our support team can assist you with:

  • Order status and tracking information

  • Shipping and delivery inquiries

  • Returns and refund requests

  • Product recommendations and sizing questions

  • Payment and checkout assistance

  • General customer support

Response Time

We strive to respond to all customer inquiries within 24–48 business hours. During holidays or periods of high demand, response times may be slightly longer.

Our Commitment

At Creative Paws, we believe every pet deserves comfort, safety, and quality. We are dedicated to providing reliable products and responsive customer support to ensure a positive shopping experience for both pets and their owners.

Thank you for choosing Creative Paws. We look forward to serving you and your four-legged family members.